Return Policy – Radoff S.p.A.

Thank you for choosing Radoff. Customer satisfaction is our priority. If for any reason you are not satisfied with your purchase, you can request a return by following the conditions below:

1. Return Timeframe

• You have 20 days from the date of receipt of the product to initiate the return process.
• Products returned after the 20-day period will not be accepted.

2. Return Conditions

To be eligible for a return:

• The product must be intact and in the same condition as when it was received.
• It must be returned in its original packaging, including all accessories, manuals, and protective materials.
• A receipt or proof of purchase must be included.

3. Non-Returnable Products

We cannot accept returns for:

• Products damaged due to improper use.

4. Return Procedure

1. Contact our Customer Service at the email address: customer.care@radoff.life
2. Provide your order number, reason for the return, and attach any product photos if necessary.
3. You will receive an email with instructions on how to proceed.

5. Shipping Costs

• Return shipping costs are FREE and covered by Radoff S.p.A.

6. Refund

• Once we receive the product, we will verify its condition and notify you of the approval or rejection of your return.
• If approved, the refund will be processed within 14 business days to the original payment method.

7. Defective or Incorrect Products

If you have received a defective product or one different from what you ordered, please contact our Customer Service immediately at: customer.care@radoff.life
Shipping costs for the replacement or return of an incorrect product will be covered by us.

For any questions, please do not hesitate to contact us. We are here to help!