In case of a failed configuration, we recommend checking the following points:

- a reset has been made each time a new configuration is attempted. To reset the device hold down the button on the back until the flashing purple LED appears;

- the WIFI connection is stable and of type WPA, WPA2 or WPA3;

- the WIFI connection is 2.4 GHz type (if you have two WIFI networks with the same name, for example, “my name WIFI” and “my name WIFI-5G,” choose “my name WIFI”);

- the WIFI password entered is correct;

-verify that you do not have any apps installed in your smartphone that block adv.

Below is video tutorial on device configuration:

Click here if you purchased Radoff Now - with iOS smartphone (Apple)

Click here if you purchased Radoff Now - with Android smartphone

Click here if you purchased Radoff Sense - with iOS smartphone (Apple)

Click here if you purchased Radoff Sense - with Android smartphone

If helpful, you can walk us through in more detail the configuration step where you encountered the problem, attaching pictures or videos to get all the support you need by contacting customer service: customer.care@radoff.life